Ombuds Services
Developed primarily for clients with limited time and budgets, this service provides telephone support to back up an internal ombudsman or to act as the ombuds team for the smaller organization. This is a critical support for a fully functional conflict management system. In the “heat of the moment,” if people forget policies and procedures, or if they’re just not sure about what to do in a particular situation, this service allows them to talk to a real person for confidential discussion and coaching, without fear of reprisal. The Chorda telephone support center adheres to the Code of Ethics of The Ombudsman Association.
Services from the support center:
- Coaching for Self-Help (immediate assistance for callers, as an adjunct to the Chorda skills training).
- Information (supplemental to Frequently Asked Questions on the web site, the call center coach provides answers to questions about work-related problems).
- Referral (access to other resources within the organization, such as Human Resources, internal mediation teams, and other groups).
- Convening (bringing two or more parties together, facilitating a discussion of the problem, or linking to a formal mediation process).
- Follow-Up (once an individual has been referred to a process, the call center follows to see that the remedy met the need, or assists in finding another solution).
For more information, contact:
Kathy Stewart
800-856-5570 ext. 12
kstewart@chorda.com
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